SHIPPING POLICY

At JH COUTURE, we believe that the luxury experience should extend beyond the walls of our boutique. That's why we are committed to providing impeccable service from the moment you place your order to the moment it arrives at your doorstep.

Order Processing Time:

All orders are processed within 1-2 business days, excluding weekends and holidays.

Orders placed after 12:00 PM EST will be processed the following business day.

Orders with personalized or made-to-order items may require additional processing time. Please refer to the product description for more information.

Shipping Methods:

We offer several shipping options to accommodate your needs:

Standard Shipping: Estimated delivery within 3-7 business days.

Express Shipping: Guaranteed delivery within 1-3 business days.

International Shipping: Shipping options and delivery times may vary based on destination. Customs duties and taxes may apply and are the responsibility of the recipient.

Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can track the status of your order using the provided tracking number on our website or through the carrier's website.

Shipping Restrictions:

Some items may be subject to shipping restrictions due to size, weight, or destination. We do not ship to P.O. boxes. Please provide a physical address for delivery.

Signature Requirement:

For security purposes and to ensure the safe delivery of your order, a signature may be required upon receipt for orders over a certain value.

Shipping Partners:

We partner with trusted carriers to deliver your order safely and efficiently. Our shipping partners include FedEx, USPS and UPS.

Shipping Fees:

Shipping fees are non-refundable unless otherwise stated.

In the event of a return or exchange, the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.

Questions or Concerns:

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at concierge@jhcouturestore.co.

Thank you for choosing JH COUTURE. We appreciate your business and strive to make your shopping experience as luxurious and convenient as possible.

Feel free to customize the policy further based on specific shipping practices and requirements of your boutique.

SHIPPING POLICY - THE BASICS

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

WHAT TO INCLUDE IN THE SHIPPING POLICY

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.